DJI Care Enterprise Basic Mavic 3 Thermal - electronic code

Additional Annual Coverage

DJI Care Enterprise Basic extends the standard DJI Care Enterprise Basic coverage by one additional year. To benefit from this extension, you must have an active DJI Care Enterprise Basic service. You can activate the services consecutively, gaining a total of three years of DJI Care Enterprise coverage, extending the manufacturer's warranty to 36 months.

Comprehensive protection

DJI Care Enterprise is a comprehensive 12-month service offered by DJI for Enterprise products, so you don't have to worry about the safety of your drone during flight. In the event of a collision, water damage, loss of signal, or a fall, you'll receive a new or unused drone.

Feel like a VIP

Users with DJI Care Enterprise protection receive priority treatment, minimizing wait times for drone replacements. Furthermore, users also enjoy VIP privileges when contacting DJI technical support, so any question is just a phone call away.

How it works

After purchasing the DJI Care Enterprise package, the user goes to the DJI website and activates the service by providing the serial number of the device to which the protection is to be assigned.

When an accident happens

1. The user reports a fault and sends the model to the German DJI service center with a note that it has DJI Care Enterprise.
2. The user receives a repair quote and decides whether to repair/replace it for a fee or through DJI Care Enterprise.
3. After selecting the DJI Care Enterprise option, the user pays the fee and receives a new product or new spare parts.
4. The replaced product is delivered to the user as a priority with free shipping.

Disclaimers

DJI Care Enterprise does not cover:
1) Lost or partially lost camera, gimbal, or accessories.
2) Theft or abandonment of the product.
3) Damage caused by flying in inappropriate weather conditions.
4) Transmitter, additional accessories.
5) Intentional loss of the drone.
6) Damage to the housing that does not affect the operation of the product.
7) Direct or indirect damage caused by force majeure.
8) Faults occurring beyond the validity period of DJI Care Enterprise.
9) Additional fees related to upgrading the model or improving its performance.
10) Faults resulting from modifications that do not comply with the recommendations in the user manual or from using incompatible batteries and chargers.
11) Faults resulting from the use of unauthorized accessories, batteries, or software.

Product safety information Manufacturer information