DJI Care Refresh DJI Mini 4 Pro Protection Plan - Electronic Code

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Service Protection with DJI Care Refresh

DJI Care Refresh is a service plan for your drone that provides two replacements per year for a small additional fee. It covers damage caused by, among other things, collisions or water damage. Damaged equipment will then be replaced with new or equivalent equipment. The service plan can be activated once within 48 hours of activating (first launch) the drone, or at a later date after submitting verification video footage to DJI. You can also extend your coverage by purchasing an additional annual plan (up to two times, for a total of up to 3 years). Furthermore, the official manufacturer's warranty applies during the service period.

DJI Mini 4 Pro

For DJI Mini 4 Pro series drones, the cost of each replacement under DJI Care Refresh is PLN 375. * The cost of the Flyaway service is PLN 1,275.*

*If you report directly to the manufacturer, the exchange amount may change depending on the current exchange rate.

Flyaway Coverage

DJI Care Flyaway is an additional service included with the DJI Care Refresh service plan. It allows you to receive a brand new drone if your previous one flies away for unknown reasons and cannot be recovered. If you accidentally lose your drone, simply pay the appropriate service fee to receive a brand new product. This service is available to all users who have purchased DJI Care Refresh coverage (applies to select drone models) – including those who purchased it before the Flyaway service was introduced.

• DJI Care Refresh (annual plan) offers two replacements and one Flyaway Coverage.
• DJI Care Refresh (2-year plan) offers four replacements and two Flyaway Coverage.

Flyaway Coverage Activation

To use Flyaway Coverage, users must link their DJI account and remote controller to their drone using the DJI Fly app. Failure to do so before the device is lost will result in the inability to use the replacement service.

Extended Warranty

Users of devices such as the DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, and DJI Action 2 can also receive additional benefits. If you don't use the replacement option during the Care Refresh period, you'll receive a warranty extension for an additional year as a reward.

How to activate DJI Care Refresh

1. The code must be activated at: https://support.dji.com/care/active.
2. During the activation process, you must provide the Care Refresh code, the device's serial number (located directly on the product), and the details of the person activating the Package (name, surname, email address).
3. The Service Package will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation via email. Your drone is now safe!

It is also possible to assign DJI Care Refresh to a product after 48 hours of activation. To do this, you must send a verification video demonstrating the device's condition to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload .

How to activate DJI Care Refresh

1. The code must be activated at: https://support.dji.com/care/active .
2. During the activation process, you must provide the Care Refresh code, the device's serial number (located directly on the product), and the details of the person activating the Package (name, surname, email address).
3. The Service Package will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation via email. Your drone is now safe!

It is also possible to assign DJI Care Refresh to a product after 48 hours of activation. To do this, you must submit a verification video demonstrating the device's condition to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload .

When an accident happens

The procedure in the event of an accident is incredibly simple. Simply report the fault and send the damaged equipment to the DJI warranty service – don't forget to mention that you're using DJI Care Refresh. After receiving a repair quote, you can choose whether to proceed with the repair or opt for a replacement as part of our Service. If you choose the latter option, you only need to pay the appropriate fee – you'll receive your replacement device as priority, and if you're in the same region where you purchased DJI Care Refresh, the manufacturer will cover shipping!

1. The user reports a fault and sends the drone to the German DJI service center with a note that it has DJI Care Refresh.
2. The user receives a repair quote and decides whether to repair/replace it for a fee or via DJI Care Refresh.
3. After selecting the DJI Care Refresh option, the user pays the replacement fee and receives another unit or new spare parts, i.e. gimbal, camera, propellers.
4. The replaced product is delivered to the user as a priority with free shipping.

Cases Covered by DJI Care Refresh

By purchasing DJI Care Refresh you protect your drone against among others.fall, drowning, collision, or accident caused by interference with the drone's signal. DJI Care Refresh also covers accidents caused by the operator's fault.

• User error.
• Signal interference.
• Collision.
• Drowning (The condition for benefiting from the cover is to deliver the drone wreckage to the manufacturer's service center).
• Fall.

DJI Care Refresh not included

1) Lost or partially lost drone, gimbal or accessories.
2) Theft or abandonment of the product.
3) Damage caused by flying in inappropriate weather conditions.
4) Transmitter, additional accessories.
5) Intentional loss of the drone.
6) Damage to the housing that does not affect the operation of the product.
7) Direct or indirect damage caused by force majeure.
8) Faults occurring beyond the DJI Care Refresh validity period.
9) Additional fees related to upgrading the model or improving its performance.
10) Faults resulting from modifications that do not comply with the recommendations in the user manual or from using incompatible batteries and charger.
11) Faults resulting from the use of unauthorized accessories, batteries or software.

Possibility of extending protection

Users also have the option to extend their coverage for up to 3 years. Simply purchase an additional annual plan.

If you have a DJI Care Refresh annual plan, you can extend your coverage twice by purchasing two additional annual plans: annual plan + annual plan + annual plan.
If you have a 2-year plan, you can extend your coverage only once by purchasing one additional annual plan: 2-year plan + annual plan.

Note: It is not possible to extend your coverage by purchasing an additional 2-year plan.

For the extension of protection to be possible, certain conditions must be met:

Purchase of DJI Care Refresh service in one of the following variants: DJI Care Refresh annual plan / DJI Care Refresh 2-year plan / DJI Care Refresh and DJI Care Refresh+ annual plan / DJI Care Refresh annual plan and additional annual plan (renewal).
The validity period of the purchased DJI Care Refresh service has not yet expired or has expired within 15 days.

*For more information about DJI Care Refresh, visit this document.

Product safety information Manufacturer information