DJI Care Refresh Osmo Mobile 7 Protection Plan (Annual Plan) - Electronic Code

Service Protection with DJI Care Refresh

Electronic codes are shipped Monday through Friday, 8:00 AM to 4:00 PM, to the email address provided when placing your order.

DJI Care Refresh is a service protection for your device that provides you with two replacements of damaged equipment per year for a small additional fee. This covers damage caused by, among other things, collisions or water exposure. Damaged equipment will then be replaced with new or equivalent equipment. DJI Care Refresh can be activated once within 30 days of device activation (first power-up). You can also extend your protection by purchasing an additional annual plan (up to two times, for a total of up to 3 years). Furthermore, the official manufacturer's warranty applies during the service period.

DJI Osmo Mobile 7

For DJI Osmo Mobile 7 series devices, the cost of each replacement under DJI Care Refresh is PLN 39.*

*If you report directly to the manufacturer, the replacement amount may change depending on the current exchange rate.

Extended Warranty

Users of devices such as the DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 7, Osmo Mobile 7P, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, and DJI Action 2 can also receive additional benefits. If you don't use the replacement option during the Care Refresh period, you'll receive a warranty extension for an additional year as a reward.

How to activate DJI Care Refresh

1. The code must be activated at: https://support.dji.com/care/active .

2. During the activation process, you must provide the Care Refresh code, the device's serial number (located directly on the product), and the details of the person activating the Package (name and surname, email address).

3. The DJI Care Refresh service will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation by email. Your equipment is now safe!

When an accident happens

1. The user reports the fault and sends the equipment to the German DJI service with a note that he has purchased the DJI Care Refresh service.

2. The user receives a repair quote and decides whether he wants to repair/replace for a fee or via DJI Care Refresh.

3. After selecting the DJI Care Refresh option, the user pays the replacement fee and receives another unit.

4. The replaced product will be delivered to the user with priority shipping and free shipping.

DJI Care Refresh nie obejmuje

1) Missing or partially missing equipment.

2) Stolen or abandoned product.

3) Additional accessories.

4) Intentional loss of the product.

5) Damage to the casing that does not affect the operation of the product.

6) Direct or indirect damage caused by force majeure.

7) Faults occurring outside the DJI Care Refresh validity period.

8) Additional fees related to improving the model or improving its performance.

9) Faults resulting from modifications that do not comply with the recommendations in the user manual or from using incompatible batteries and chargers.

10) Defects resulting from the use of unauthorized accessories, batteries or software.

Product safety information Manufacturer information